Job Description
Become a part of our caring community and help us put health first
The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.
Essential Functions:
Administrative
- Prepare patient assessment packets, including admission, recertification, and post hospital packets.
- Process signed and unsigned orders and 485s.
- Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
- Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
- Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
- Copy documentation and assist with ADR preparation.
- Update HCHB and computer programs as appropriate.
- Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
- Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
- Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
- Managing all incoming telephone calls in a professional manner including:
- Screen and route calls to the appropriate agency staff
- Maintenance and administration of the phone system including:
- Adding / revising voice mail boxes
- Managing accurate employee phone roster
- Process incoming and outgoing mail.
- Manage and order office supplies (including agency specific forms) as needed.
- Manage, order, and distribute medical supplies as needed.
- Assist BD with EOE billing tasks.
- Manage and process all accounts payable including routing to appropriate corporate department as needed.
Use your skills to make an impact
Knowledge/Skills/Abilities:
- Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
- Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
- Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
- Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
- The ability to communicate with a diversity of individuals is required.
Qualifications:
Education:
- Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.
Experience:
- Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$34,500 – $47,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Job description
Work Location: Phoenix, AZ, US,
Become a part of our caring community and help us put health first
The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.
Essential Functions:
Administrative
- Prepare patient assessment packets, including admission, recertification, and post hospital packets.
- Process signed and unsigned orders and 485s.
- Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
- Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
- Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
- Copy documentation and assist with ADR preparation.
- Update HCHB and computer programs as appropriate.
- Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
- Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
- Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
- Managing all incoming telephone calls in a professional manner including:
- Screen and route calls to the appropriate agency staff
- Maintenance and administration of the phone system including:
- Adding / revising voice mail boxes
- Managing accurate employee phone roster
- Process incoming and outgoing mail.
- Manage and order office supplies (including agency specific forms) as needed.
- Manage, order, and distribute medical supplies as needed.
- Assist BD with EOE billing tasks.
- Manage and process all accounts payable including routing to appropriate corporate department as needed.
Use your skills to make an impact
Knowledge/Skills/Abilities:
- Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
- Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
- Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
- Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
- The ability to communicate with a diversity of individuals is required.
Qualifications:
Education:
- Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.
Experience:
- Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$34,500 – $47,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Employment Fraud Notice
Centerwell will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.
California Resident Applicants
If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy
Learn more about CenterWell
As one of the nation’s leaders in home healthcare, CenterWell Home Health has been providing personalized, compassionate care to patients for more than 40 years. We employ a highly skilled team of clinicians and therapists, and provide a full range of home health services – including nursing, physical, occupational and speech therapy, assistance with daily activities and a variety of specialties.
Learn more about CenterWell
As one of the nation’s leaders in home healthcare, CenterWell Home Health has been providing personalized, compassionate care to patients for more than 40 years. We put patients and their families at the center of everything we do, helping them lead healthier, happier lives. Our skilled care teams deliver comprehensive, personalized care to help patients recover in the comfort and safety of home. Through our multi-disciplinary approach, we give patients the tools they need to manage their health with confidence, maintain their independence and get back to doing what they love.
Our Growing National Footprint
CenterWell Senior Primary Care is on the fast track of becoming the nation’s preeminent provider of primary care for adults ages 65 and older.
Our mission is to deliver best-in-class wellness and preventative care to seniors that improves not only their health, but the quality of their lives.
Our values drive everything we do
Caring
Caring
Caring is everything. It’s who we are, it’s how we work, it’s in the business we’re in.Curious
Curious
Because we care, we are always Curious to learn how to better serve our members and patients, and better support our fellow associates.Committed
Committed
With conviction to our purpose, we are Committed to differentiate and sustain our business for the future.Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.
Employment Fraud Notice
Centerwell will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.
California Resident Applicants
If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy