Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

therapist walking outside with patient

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

corporate people talking

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

two clinicians talking at desk

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

nurse explaining chart to patient at home

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Lead Product Owner – Clinical Operations, Physician Lead

Req Number: R-334353
Category: ProductOwner
Posted Date: April 24, 2024
Location Type: Remote

Job Description

Work Location: KY
Location Type: Remote

Become a part of our caring community and help us put health first
 

As the Lead Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. The PO serves as the liaison between the agile team (organizational change management experts and configuration specialists) and stakeholders, including Business Owners and Product Management. The PO ensures the needs and requirements of all stakeholders are addressed and prioritization considerations decisions on their behalf. The PO works continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlog

Primary scope will be focused on products related to physicians and clinical providers workflow in digital products within the PCO. Scope also includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members.  Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.

Key Responsibilities:

  • In collaboration with Product Management, lead a team of configuration specialists to align vended solution and business need.
  • Collaborate with cross-functional teams, including IT, design, marketing, sales and peers in Clinical and Center Operations Product roles to ensure a coordinated and successful product launch.
  • Create value for both customers and organization while mitigating risk.
  • During product/feature discovery, the PO validates hypotheses by continuous testing.
  • Serve as Product Owner for digital engagement solutions, lead workgroups, and advise on development of product management methods and techniques
  • Proactive address problems and make recommendations to improve processes, and works with management to support change implementation
  • Exercises independent judgment and decision making on complex issues related to product ownership and provides direction regarding priorities for a work group

In coordination with all stakeholders:

  • Work with Product Management to establish product/feature roadmap and goals to achieve the highest customer value while aligning the product/feature roadmap with other products in the Portfolio Roadmap, managing any dependencies
  • Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals
  • Work with all stakeholders to ensure feature vision and breakdown
  • Decide where discovered work (defects or features) get addressed and prioritized
  • Create Release Plans and manage releases, including recommendation of product release timing

In coordination with the Agile team:

  • Establish sprint goals in coordination with the team
  • Prepares user stories including Acceptance Criteria, and collaboratively elaborate to meet Definition of Ready
  • Attends Backlog Grooming, Sprint Planning meetings, providing goals, clarifying stories/requirements
  • Attends Sprint Reviews, gathering stakeholder feedback to change features and priorities
  • Mitigate roadblocks to achieving sprint/release goals
  • Be available to the team on short notice to clarify any questions
  • Attend Daily/Weekly Standups

Use your skills to make an impact
 

Required Qualifications:
  • Bachelor’s degree in business or healthcare.
  • Six Sigma or SAFe certification
  • Seven or more years proven experience in product with track record of delivering successful products to market.
  • Seven or more years experience in healthcare business management
  • Three or more years demonstrated leadership experience
  • Two or more years experience in Primary Care
  • Two or more years super user or equivalent experience with Electronic Medical Records system.
  • Excellent communication, collaboration, and interpersonal abilities.
  • Ability to effectively manage conflicting needs of stakeholders
  • Deep understanding of business change management principles.
  • Analytical and data driven decision making capabilities.
  • Experience with modern product management practices and agile methodologies.

Preferred Qualifications

  • Master’s degree in business or healthcare.

Additional Information

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-BL1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$112,400 – $154,900 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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Job description

Work Location: Louisville, KY, US, Remote

Become a part of our caring community and help us put health first
 

As the Lead Product Owner (PO), you will play a critical role in shaping the future of technology products offered within our integrated care delivery system, ensuring the creation of maximum value for customers. The PO champions the product, facilitates product/feature decisions, and owns accountability for the product content and releases. The PO serves as the liaison between the agile team (organizational change management experts and configuration specialists) and stakeholders, including Business Owners and Product Management. The PO ensures the needs and requirements of all stakeholders are addressed and prioritization considerations decisions on their behalf. The PO works continuously with the team, defining and driving product vision, establishing increment and sprint goals, and prioritizing the team’s backlog

Primary scope will be focused on products related to physicians and clinical providers workflow in digital products within the PCO. Scope also includes two leading Electronic Medical Records vendors and related technology/features including interfaced and standalone solutions, business process and change management for care delivery support team members.  Additionally, the strategic plan and maintenance of supporting system infrastructure and business support processes are in scope.

Key Responsibilities:

  • In collaboration with Product Management, lead a team of configuration specialists to align vended solution and business need.
  • Collaborate with cross-functional teams, including IT, design, marketing, sales and peers in Clinical and Center Operations Product roles to ensure a coordinated and successful product launch.
  • Create value for both customers and organization while mitigating risk.
  • During product/feature discovery, the PO validates hypotheses by continuous testing.
  • Serve as Product Owner for digital engagement solutions, lead workgroups, and advise on development of product management methods and techniques
  • Proactive address problems and make recommendations to improve processes, and works with management to support change implementation
  • Exercises independent judgment and decision making on complex issues related to product ownership and provides direction regarding priorities for a work group

In coordination with all stakeholders:

  • Work with Product Management to establish product/feature roadmap and goals to achieve the highest customer value while aligning the product/feature roadmap with other products in the Portfolio Roadmap, managing any dependencies
  • Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals
  • Work with all stakeholders to ensure feature vision and breakdown
  • Decide where discovered work (defects or features) get addressed and prioritized
  • Create Release Plans and manage releases, including recommendation of product release timing

In coordination with the Agile team:

  • Establish sprint goals in coordination with the team
  • Prepares user stories including Acceptance Criteria, and collaboratively elaborate to meet Definition of Ready
  • Attends Backlog Grooming, Sprint Planning meetings, providing goals, clarifying stories/requirements
  • Attends Sprint Reviews, gathering stakeholder feedback to change features and priorities
  • Mitigate roadblocks to achieving sprint/release goals
  • Be available to the team on short notice to clarify any questions
  • Attend Daily/Weekly Standups

Use your skills to make an impact
 

Required Qualifications:
  • Bachelor’s degree in business or healthcare.
  • Six Sigma or SAFe certification
  • Seven or more years proven experience in product with track record of delivering successful products to market.
  • Seven or more years experience in healthcare business management
  • Three or more years demonstrated leadership experience
  • Two or more years experience in Primary Care
  • Two or more years super user or equivalent experience with Electronic Medical Records system.
  • Excellent communication, collaboration, and interpersonal abilities.
  • Ability to effectively manage conflicting needs of stakeholders
  • Deep understanding of business change management principles.
  • Analytical and data driven decision making capabilities.
  • Experience with modern product management practices and agile methodologies.

Preferred Qualifications

  • Master’s degree in business or healthcare.

Additional Information

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-BL1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$112,400 – $154,900 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Share this job:

Meet a Recruiter

Request an Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

Employment Fraud Notice

Centerwell will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

California Resident Applicants

If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy

Learn more about CenterWell

As one of the nation’s leaders in home healthcare, CenterWell Home Health has been providing personalized, compassionate care to patients for more than 40 years. We employ a highly skilled team of clinicians and therapists, and provide a full range of home health services – including nursing, physical, occupational and speech therapy, assistance with daily activities and a variety of specialties.

Learn more about CenterWell

As one of the nation’s leaders in home healthcare, CenterWell Home Health has been providing personalized, compassionate care to patients for more than 40 years. We put patients and their families at the center of everything we do, helping them lead healthier, happier lives. Our skilled care teams deliver comprehensive, personalized care to help patients recover in the comfort and safety of home. Through our multi-disciplinary approach, we give patients the tools they need to manage their health with confidence, maintain their independence and get back to doing what they love.

Our Growing National Footprint

CenterWell Senior Primary Care is on the fast track of becoming the nation’s preeminent provider of primary care for adults ages 65 and older.

Our mission is to deliver best-in-class wellness and preventative care to seniors that improves not only their health, but the quality of their lives.

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Employee Benefits

CenterWell benefit plans vary by role and location. Generally, our benefits package includes:

Our values drive everything we do

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Caring

Caring

Caring is everything. It’s who we are, it’s how we work, it’s in the business we’re in.
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Curious

Curious

Because we care, we are always Curious to learn how to better serve our members and patients, and better support our fellow associates.
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Committed

Committed

With conviction to our purpose, we are Committed to differentiate and sustain our business for the future.

Employee Benefits

CenterWell benefit plans vary by role and location. Generally, our benefits package includes:

Request an Accommodation

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact yourcareer@humana.com for assistance.

Employment Fraud Notice

Centerwell will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

California Resident Applicants

If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy

Our Hiring Process

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Apply online

To be considered for a job at CenterWell, you must apply online. Unfortunately, we cannot accept resumes through email. Once you find a position that interests you, simply click “Apply”, then follow the steps to complete your application. During the application process, be sure to upload an updated resume as you cannot edit this field once your application has been submitted. The application process usually takes around 15 minutes to complete. Shortly after submitting your application, you will receive a confirmation.

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Assessment

If you are selected to move forward with the interview process, you will be contacted via text or email and asked to complete an assessment or schedule an initial phone or video interview.

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A hiring manager interview

Our hiring managers and interview teams will carefully review the skills and experiences of applicants then contact the top candidates by email or phone to schedule an interview.

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Offer from CenterWell

When you’ve successfully completed the interview process and are identified as a candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

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Onboarding

If you accept the offer to join our CenterWell team, you will receive a welcome phone call or email to begin the onboarding process.

Our Hiring Process

check list icon

Apply

Interested in learning more about the position? Contact the recruiter or apply online. Unfortunately, we cannot accept resumes through email. Once you find a position that interests you, simply click “Apply”, then follow the steps to complete your application. During the application process, be sure to upload an updated resume as you cannot edit this field once your application has been submitted. The application process usually takes around 15 minutes to complete. Shortly after submitting your application, you will receive a confirmation.

mobile phone ringing icon

Next step

If you are selected to move forward with the interview process, you will be contacted via text or email to schedule an initial phone or video interview

conversation bubbles icon

A hiring manager interview

Our hiring managers and interview teams will carefully review the skills and experiences of applicants then contact the top candidates by email or phone to schedule an interview.

heart hands icon

Offer from CenterWell

When you’ve successfully completed the interview process and are identified as a candidate we would like to hire, you will receive an offer from our Talent Acquisition team.

person icon

Onboarding

If you accept the offer to join our CenterWell team, you will receive a welcome phone call or email to begin the onboarding process.

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